Occasionally as a customer, you might need to return an item. We are here to help make that as easy as possible.
In compliance of the 2014 Consumer Contracts Regulations (CCR's) customers within the UK may cancel their order with us within 14 days of the receipt of the goods.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Before returning the item
All returns need to be agreed by email in advance, at which point an RMA (Return Merchandise Authorisation) number will be issued along with the address to return the item(s). To request a return please email us at info@thecomicclinic.com
You will need to pay for any return postage, but we will refund the original delivery charge if we have made an error in our dispatch or if the item received is faulty or unfit for purpose, unless you’ve decided to keep part of the received order.
The return parcel should contain:
- The item(s) you purchased that you wish to return in their original condition.
- Your original invoice along with a note of the RMA number. Alternatively a letter, clearly stating which item(s) you are returning along with the RMA and original invoice number.
- Obtain proof of posting and allow suitable time for the package to arrive with us.
Please ensure your items are securely packaged. We can’t accept responsibility for items that are lost or damaged in the post.
Important: To qualify for our refunds policy, all items must be in a re-saleable condition and as originally sent. We reserve the right to refuse to refund items that are returned that are not in original and re-saleable condition. Goods that are not in a re-saleable condition may be returned to you at your expense.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thecomicclinic.com.
Our refunds policy is in addition to your statutory rights.
Exclusions
We strive to provide all of our customers with the best buying experience possible. We will not tolerate abuse of any kind directed towards our staff or company. We will also not tolerate any attempt to defraud us and will respond to such attempts vigorously and with all lawful resources available to us.