We understand that occasionally you may need to return an item. While we aim to provide a smooth and straightforward process, certain terms apply to protect you as the customer and us as the seller.
Right to cancel
In accordance with the Consumer Contracts Regulations 2014, UK customers have the right to cancel their order with us within 14 days of the receiving the goods. This applies only to eligible purchases and items that are returned in their original, resaleable condition.
Damages and issues
Please inspect your order as soon as it arrives. If you believe an item is defective, damaged or incorrect, contact us immediately so we can assess the issue and determine the appropriate solution. Any such claims must be raised within 48 hours of delivery.
How to arrange a return
All returns must be authorised in advance. To request a return, please email us at info@thecomicclinic.com. If your return is approved, we will issue a Return Merchandise Authorisation (RMA) number and provide the return address.
Please do not return any items without an RMA, as unauthorised returns may be refused.
Customers are responsible for covering any return postage cost, unless the return is due to our error (such as sending the wrong item or a product is faulty or not as described). In cases where we are at fault we will also refund the original delivery charge, unless part of the order has been retained.
When returning your item, please ensure the parcel includes:
- The item(s) in their original condition, unused and resaleable condition.
- Your original invoice and a note quoting the RMA number.
- If the invoice is unavailable, include a letter with your name, contact details, the RMA number and details of what you are returning
We strongly recommend obtaining proof of posting and using a tracked or insured service. Items remain your responsibility until they are received by us. We cannot accept liability for returns lost or damaged in transit.
Condition of returned items
To qualify for a refund, returned items must be in the same condition in which they were originally sent: unopened, unused and fit for resale. We reserve the right to refuse refunds for items that do not meet these criteria.
Important: Items returned in an unsatisfactory condition may be sent back to you at your own expense.
Refunds
Once we have received and inspected the return, and notify you of the outcome. If your return is approved, the refund will be processed to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process the transaction. If more than 15 business days have passed since we confirmed your refund, please contact us at info@thecomicclinic.com.
This policy operates in addition to your statutory rights.
Exclusions and conduct
We are committed to providing all customers with a respectful and fair service. We reserve the right to refuse returns or service in cases of suspected fraud, abuse of the returns process, or inappropriate behaviour directed towards our staff or company.
Any attempts to deceive or defraud Comic-Centric (The Comic Clinic Ltd) will be taken seriously and addressed using all lawful resources available to us.